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Utkal Drive | Terms & Conditions
Legal Information

Terms & Conditions

Please read these terms carefully before using our services. By booking with Utkal Drive, you agree to comply with these terms.

1. General

  • The Customer agrees and acknowledges that the use of the services offered by Utkal Drive is at the sole risk of the Customer.
  • The liability of Utkal Drive is excluded to the fullest extent permitted by law.
  • Customer can rent a vehicle under Utkal Drive platform for tourist purposes.

2. Documents Required

  • Driving license and Aadhar Card, Voter ID issued by authority or institution.
  • Local IDs and students must carry job, college, or institution ID card for address proof.
  • Without job or college ID, no local IDs are eligible to rent under the platform.
  • Mail your driving license, Aadhar copy or other ID and live photo to utkaldrive@gmail.com for pre-verification.
  • In absence of valid documents, booking will be cancelled and Rs.500 is deductible from total amount paid.
  • If there are co-drivers, they must provide relevant documents at booking.

3. Age Requirement

  • Minimum 21 years for normal vehicles.
  • Minimum 24 years for premium range vehicles.

4. Over Speeding Charges

  • Penalty of Rs.200 on first instance.
  • Additional Rs.500 from the second instance.
  • Multiple overspeeding may lead to security deposit forfeiture.

5. Refundable Security Deposit

  • ₹3000 for cars and bikes.
  • ₹10,000 for premium range vehicles.
  • Payment modes include cash, UPI, card, and online.
  • Refund as per mode of payment.

6. Kilometers Limitation

  • Unlimited kms for normal range vehicles.
  • 180 kms / 24 hrs for premium range, extra ₹30/km.
  • Outside Odisha must be informed in advance.
  • 12 hrs booking limited to 98 kms, extra ₹12/km thereafter.

7. Prohibited Use

  • No arms, ammunition, banned drugs, pets, or commercial use.
  • No speed racing, towing, or taxi services.
  • No driving under alcohol or drugs.
  • Only renter is authorized to drive.
  • Smoking or drinking inside car may attract charges.

8. Roadside Assistance

  • Support is provided, but costs may be charged in case of breach of terms.

9. Late Charges

  • Exceeding time without notice may attract fine and hourly charges.
  • Extensions are subject to availability.

10. Insurance & Damage Charges

  • Customer responsible for damages within policy limits.
  • Mechanical faults are covered by Utkal Drive.

11. Vehicle Tracking

  • Vehicles may be tracked via telematics for security.

12. Termination

  • Utkal Drive may terminate booking anytime without notice.

13. Home / Airport Delivery

  • Airport delivery free from 8AM–8PM.
  • Home delivery ₹500 within 15 km radius.

14. Cancellation Policy

  • 75% refund if cancelled 48 hrs before.
  • 50% refund 48–24 hrs before.
  • 25% refund within 24 hrs.
  • Refund within 7 working days.

15. Working Hours

  • 6AM–11PM. If replacement vehicle is costlier, customer pays the difference.

16. Fuel Policy

  • Return car with same fuel level, else refueling charges apply.
  • Excess refueling is not reimbursed.

17. Questions / Complaints

  • In case of questions or complaints, mail us at utkaldrive@gmail.com.